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A crappy Home windows 11 driver is killing HP laptops – and house owners are offended

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Replace: HP has responded, telling us that “We’re conscious of the problem and the motive force has been faraway from Home windows Replace. We’re working shortly to resolve this matter.” It is a promising improvement which implies the motive force will not be routinely (or accidently) put in. Hopefully HP will launch a set replace quickly.

Authentic story follows…

Homeowners of some HP laptops are complaining that after upgrading to Home windows 11, the ordinarily invisible HP Hotkey UWP Service, which runs within the background, begins taking over big quantities of reminiscence — successfully rendering their machines ineffective.

HP prospects have taken to HP’s help boards to complain concerning the problem, in a thread that is been seen virtually 20,000 occasions. The HP Hotkey UWP Service is a driver that permits you to use the Operate key in your laptop computer keyboard with the F1 – F0 keys to carry out sure duties, equivalent to turning audio quantity up and down. It begins routinely when Home windows boots on an HP laptop computer, and customers complain that whereas in Home windows 10 it might take up minimal reminiscence, in Home windows 11 it takes up an infinite quantity. 

One offended proprietor complains that it’s utilizing 49GB of the laptop computer’s 64GB RAM.

That’s clearly an indication that one thing is amiss: No app ought to take up that a lot reminiscence, particularly a comparatively easy service for keyboard shortcuts, and it factors towards a problem equivalent to a reminiscence leak with the Home windows 11 implementation of the HP Hotkey UWP Service.

This problem isn’t affecting all HP laptops – we’re scripting this story on an HP Elite Dragonfly G2 with Home windows 11 put in, and HP Hotkey UWP Service is utilizing simply 2MB of reminiscence – however judging by the responses to the submit on the HP help discussion board, loads of persons are scuffling with this problem.


Evaluation: The place is HP?

The thread concerning the HP Hotkey UWP Service taking over big quantities of reminiscence was began in July 2021, however persons are nonetheless complaining about this problem in 2022, with little signal that HP is conscious of the problem, or if it is engaged on a repair.

In reality, the newest message on the discussion board regarding the problem — from the tail finish of February — is especially damming. After reporting that their ZBook 15 G3 is affected by having 100% of its RAM used up, the clearly annoyed person writes “HP — the place are you?”

Worryingly, this person can also be on Home windows 10, which implies this drawback may additionally have an effect on individuals who haven’t upgraded to Home windows 11, although nearly all of folks complaining about this problem seem like on the newer working system.

The truth that the corporate has been silent on this matter is regarding and solely fuels extra anger concerning the problem. Dodgy drivers and software program updates occur on a regular basis, however so long as corporations are clear about these points and clear about what steps are being taken to handle them, prospects will usually perceive.

Clearly, HP must get on prime of this drawback ASAP earlier than the anger will get worse. We’ve reached out to the corporate for remark about this example and to get readability on what it is doing to handle this problem. We’ll replace this story as quickly as we hear again.

Within the meantime, it seems that some folks have discovered that rolling again the LAN/WLAN/WWAN Switching and Sizzling Key Service driver (discovered within the Gadget Supervisor) to model 8.10.14.1 might help.

Reinstalling the motive force (once more, via Gadget Supervisor) might also assist. Stopping the motive force from loading with Home windows is an alternative choice, although it’s not supreme.

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